Estoy Merchandise - FAQ
PAYMENT METHODS
Estoy Merchandise uses PayPal to process payments with either your PayPal account or with a major credit card. Once you click on the Chekout button you'll enter your payment information and be directed back to your shopping cart.
COUPON CODES
For any applicable coupon, enter the coupon code at the very end of the sale on the final sale page. This comes after you’re asked to confirm your order, but before the page where you actually submit and are charged for the transaction.
The coupon code process can be sometimes confusing, and you may think you’ve passed the opportunity to enter your code, so we’ve included a screen shot HERE of the page on which you’ll be entering the code so you know what to look for.
MODIFYING ORDERS
Estoy Merchandise can modify an order but only if the request is sent to estoymerchandise@gmail.com by 12am midnight PST on night of purchase, and only if the preferred stock is available. We will try our best to accommodate all requests.
RETURNING AN ORDER
All sales are final. If Estoy Merchandise has sent you the wrong item than what is on your will cover shipping costs for any return/exchange if Estoy Merchandise is at fault, however if reason for return or exchange is simply change of mind, the customer is responsible for all shipping costs. If you would like to return an item for any reason, please contact us at estoymerchandise@gmail.com.
This is assessed on a case by case basis and only as supply allows.
SHIPPING
-Estoy Merchandise offers Free Shipping on ALL domestic US orders.
-International orders attract a flat $15 shipping fee for orders up to 5 large items.
-Turnaround is typically 10-14 business days on all items made in-house. Shipping on mugs and specialty items are up to the 3rd party manufacturer, and tend to be 14-21 days on the turnaround. We reserve the right to extend these shipping times during holiday seasons, and rush times when we are stretched thin due to volume.
TSHIRT SIZING
Size charts are available in product description photos in the store where available. These come from the shirt manufacturers and are only as accurate as the sizing they supply for our uses. We’ll do our best to insure their accuracy.
CONTACT US
Please direct any questions, queries or comments to estoymerchandise@gmail.com
The team at Estoy Merchandise are always available and delighted to help, and will do the best we can to leave every customer happy and satisfied!
THESE SHIRTS ARE SO SOFT, HOW DO YOU DO SUCH QUALITY WORK?
Here are some companies that we like to do business with!
Spectra Tees - About 85% of the blank shirts we use are Spectra. They're incredibly soft and comfortable, and pay their workers fair wages and maintain transparency about their positive working conditions.
McLogan Supply - For inks and general printing supplies.
Permaset - Our main water-based ink used on most of our garments
Matsui - An earth-friendly ink we discovered this past year, working it into our rotation
Screen Depot - Chang and Maria do a great job of burning our screens!
Jakprints - Most of our CMYK posters are printed here.
Printing Center USA - For booklet printing, they offer excellent quantities and pricing.